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[[Our aims] [Foreward by the Chair] [The schedule] [Manager's report] [Staff & volunteers 2006/2007]
[Service detail guide - general advice] [Service detail guide - specialist advice] [Statistics]
Annual Report 2006/2007:
Service Detail Guide
This guide is intended to provide the general public and colleagues in other voluntary and statutory agencies information on the different services available from Thurrock CAB and how to access them.
General Advice
The bureau's nationally accredited volunteer advisers provide general advice that meets the membership and quality assurance standards of Citizens Advice and the Community Legal Service general help quality mark in the following subjects:
- Debt
- Finance
- Consumer
- Communication
- Travel, Transport & Holidays
- Administration of Justice, Legal
- Education
- Employment
- Government & Human Rights
- Discrimination
- Relationships, Family & Personal, Divorce, Bereavement
- Social Security, Welfare Benefits
- Health
- Housing, Property & Environmental
- Taxes
- Leisure
- Immigration & Nationality (OISC authorised)
- Local Information
- ... and much more.
Access
General advice is available on a drop-in basis at our main office; we do not have an appointment system for generalist advice.
Voluntary & Community Resource Centre
High Street
Grays
RM17 6XP
Monday to Friday, 10.00-16.00
(Closed on public holidays and between 24th December and 1st January) Monday mornings are particularly busy and best avoided, generally last client seen at 15.30.
General Advice - Outreach
The bureau offers all of the advice subjects above at venues around Thurrock, we are guests in these locations and we do not control access to them, always check the phone message on our advice line for the latest availability. Our thanks go to our colleagues for the use of their facilities. Last client seen 30 minutes before closing time.
Access
South Ockendon - Tuesday 10.00-13.00; By appointment only with South Ockendon Community Forum, Derwent Parade. 01708 852530
Tilbury - Thursday 10.00-13.00; Drop-in at Surestart, the Flagship Centre, London Road.
Chadwell St Mary - Thursday 16.00-19.00; Drop-in at the Library, Brentwood Road.
Stanford-le-Hope - Friday 10.00-13.00; Drop-in at the Library, High Street.
General Advice - Outreach in Healthcare Settings
The bureau offers its general advice service to patients of GP surgeries in a partnership to help reduce health inequalities. All appointments are made through the surgeries own reception and we thank our colleagues in the health service for accommodating us.
Access
Aveley - Aveley Medical Centre, High Street. 08444 778675
Stifford Clays - Stifford Clays Health Centre, Crammavill Street. 08444 778705
Purfleet - Purfleet Medical Centre, Tank Hill Road. 01708 864834
General Advice - Telephone
Our telephone advice line will always give you the latest information on our opening times and outreach venues, it also provides over 60 advice messages on the general advice subjects as listed above. You can find the answer to most common problems and make a decision about whether you need to visit in person; there are also more helpful local and national phone numbers available to point you in the right direction.
Access
The telephone automated advice line is available 24 hours per day, 7 days per week. Telephone: 0870 126 4034
Other useful numbers:
- Consumer problems - Consumer Direct 08454 040506
- Legal problems - CLS Direct 0845 345 4 345
- Employment problems - ACAS 08457 47 47 47
General Advice - On the Web
You can find advice on all the main subjects on our national website, again you will be able find answers to the most common problems or will be signposted to the bureau or other experts when the problem appears to be complex.
General Advice - email
Bureaux that give advice via email can be found at www.citizensadvice.org.uk
We do not have the resources to give email advice currently.
Thurrock CAB Annual Report 2006/2007
 Download the full annual report 2006/2007 (PDF 505kB)
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